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Legal

Privacy Policy

Your privacy and the security of your personal data are fundamental to how we operate.

🔒 Last updated: July 28, 2026

1. Introduction

This Privacy Policy explains how SireNet Global Solutions LTD ("we", "us", "our", or the "Company") collects, uses, discloses, protects and retains your personal information when you access our website, create an account, use our services, or otherwise interact with us. It applies to all users of our platform, including visitors, verified customers, business customers, resellers and partners.

We are committed to processing personal data in a lawful, fair and transparent manner and in accordance with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) and, where relevant, international frameworks such as the EU General Data Protection Regulation (GDPR).

By using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our services.

2. Who we are

The data controller responsible for your personal information is:

3. Information we collect

We collect information that you provide directly, information generated through your use of our services, and information from third-party providers where necessary to deliver a service.

3.1 Information you provide

  • Account data: full name, email address, mobile number, country, password (stored only as a secure one-way hash) and preferred currency and language.
  • Identity & verification (KYC) data: date of birth, nationality, residential address, government-issued identity documents, proof of address, source of funds and, for business customers, company registration details, directors and beneficial owners.
  • Financial data: wallet balances, transactions, payment references and proof-of-payment documents.
  • Communications: support tickets, enquiries, consultation requests and correspondence with our team.

3.2 Information collected automatically

  • Technical data: IP address, browser type, device identifiers, operating system and login timestamps.
  • Usage data: pages visited, features used, orders placed and interaction patterns.
  • Security data: login attempts, device fingerprints, and audit records used for fraud prevention.

4. How we use your data

We use your personal information to:

  • Create and administer your account and authenticate you securely;
  • Provide, fulfil and support the services you order;
  • Verify your identity and perform anti-money-laundering (AML), sanctions and fraud checks;
  • Process payments, maintain your wallet and issue invoices;
  • Communicate with you about orders, security, service updates and support;
  • Detect, prevent and investigate fraud, abuse and security incidents;
  • Comply with legal, regulatory and reporting obligations; and
  • Improve and secure our platform.

We process personal data on the basis of: performance of a contract with you; compliance with a legal obligation (including KYC/AML requirements); our legitimate interests in operating, securing and improving our services; and your consent, where required (for example, for optional cookies or marketing communications). You may withdraw consent at any time.

6. Sharing & disclosure

We do not sell your personal data. We share information only where necessary with:

  • Service providers & partners who help deliver services (for example, card issuers, hosting, telephony, eSIM and payment providers), under strict confidentiality obligations;
  • Identity-verification and fraud-prevention providers;
  • Regulators, law-enforcement and courts where required by law or to protect our rights; and
  • Professional advisers such as auditors and legal counsel.

7. International data transfers

Some of our providers may process data outside your country. Where personal data is transferred internationally, we implement appropriate safeguards such as contractual protections and vendor due diligence to ensure your data remains protected.

8. Data security

We apply layered technical and organisational security measures, including:

  • Encryption of sensitive data in transit (TLS) and at rest (AES-256-GCM);
  • Passwords stored using strong, salted one-way hashing (bcrypt);
  • Role-based access control, least-privilege access and comprehensive audit logging;
  • Session hardening, CSRF protection, rate limiting and continuous monitoring.

While we take robust steps to protect your data, no method of transmission or storage is entirely secure. We encourage you to use a strong, unique password and to enable multi-factor authentication.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, regulatory, accounting and reporting obligations. Identity-verification and transaction records are generally retained for the period required by applicable financial-services and AML regulations, after which they are securely deleted or anonymised.

10. Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request erasure of your data where there is no overriding legal reason to retain it;
  • Object to or restrict certain processing;
  • Request portability of data you provided to us;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint with the relevant data-protection authority.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

11. Cookies

We use cookies and similar technologies to operate, secure and improve our platform. For full details, please read our Cookie Policy.

12. Children's privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will take appropriate action.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated through the platform or by email.

14. Contact us

If you have questions, concerns or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team: