When refunds are available, how they are calculated, and how to request one for eligible SireNet Global Solutions LTD services. This document forms part of your agreement with SireNet Global Solutions LTD.
1General principles
Refunds are processed according to the nature of each service, provider rules and applicable law. Because most services are digital and delivered instantly, refund eligibility varies by service type. This policy explains what to expect.
2Digital & activated services
Services that have been delivered, activated or consumed — such as eSIM activations, virtual numbers, proxies, SMTP/SIP credentials and hosting/RDP once provisioned — are generally non-refundable, except where the service is faulty or was not delivered as described.
3Wallet funding
Unspent wallet balances may be eligible for withdrawal or refund subject to verification, applicable fees and anti-fraud checks. Amounts already spent on delivered services are not refundable through the wallet.
4Consulting & project work
IT consulting and crypto engineering engagements are governed by the applicable proposal or statement of work. Deposits and milestone payments are handled per that agreement; completed milestones are non-refundable.
5Faulty or undelivered services
If a service fails to deliver, is materially defective, or is not as described, contact support promptly. Where the fault is confirmed on our side or the provider\u2019s, we will re-provision the service or issue an appropriate refund or credit.
6How to request a refund
Submit a request through your dashboard or contact admin@sirenetsolution.com with your order reference and details. Eligible refunds are typically processed within 5\u201310 business days to the original payment method or wallet, subject to provider timelines.